Last Updated: [10 June 2026]
These Terms and Conditions govern the use of this website and the purchase of any courses, workshops, downloadable materials, discussion groups, coaching sessions, or other services provided by Louise Phillips
By purchasing a product, registering for a course, or using this website, you agree to these Terms and Conditions.
All courses, materials, workshops, discussion groups, and learning resources are provided for educational purposes only.
Participation and progress depend upon the individual learner's effort, participation, and practice. No guarantee is made regarding language proficiency, examination success, employment opportunities, or specific learning outcomes.
All course materials, PDFs, audio files, worksheets, exercises, presentations, emails, videos, transcripts, subtitles, and other learning resources remain the intellectual property of Louise Phillips
Materials are licensed for personal use only.
You may not:
Unauthorised distribution may result in access being withdrawn without refund.
Upon purchase, learners may receive access to downloadable files, online resources, audio recordings, video links, worksheets, and learning materials.
It is the learner's responsibility to ensure that they have suitable hardware, software, internet access, and technical knowledge to access the materials.
Materials are supplied using widely recognised formats including:
Learners using subtitle files may require compatible software such as VLC Media Player or equivalent software capable of loading subtitle files.
Reasonable efforts are made to provide materials in commonly accepted formats.
However, [Your Name / Business Name] cannot guarantee compatibility with every device, operating system, browser, media player, or software configuration.
No liability is accepted for:
Learners are responsible for ensuring that their equipment and software are suitable for accessing the materials provided.
Where courses include live sessions conducted through Zoom, Microsoft Teams, or similar platforms:
Session dates and times may occasionally be adjusted if necessary. Reasonable notice will be provided whenever possible.
Unless specifically stated otherwise, live sessions are not routinely recorded.
Participants may not distribute, publish, or commercially use recordings of sessions without written permission.
Due to the digital nature of course materials, refunds are not available once materials have been delivered or access has been granted.
Requests regarding exceptional circumstances may be considered on a case-by-case basis.
To the fullest extent permitted by law, Louise Phillips shall not be liable for:
The total liability of Louise Phillips shall never exceed the amount paid by the learner for the relevant course or service.
Registration information may be collected through online forms, including Google Forms and similar services.
Information submitted through registration forms may be stored using cloud-based services such as:
Personal information is not routinely stored on personal computers and is handled in accordance with the website Privacy Policy.
For further information, please refer to the Privacy Policy.
This website and its services may use third-party providers including:
Louise Phillips is not responsible for service interruptions, policy changes, technical failures, or actions taken by third-party providers.
These Terms and Conditions may be updated from time to time.
The most recent version will always be published on this website.
For questions regarding these Terms and Conditions, please contact:
Louise Phillips