Privacy Policy

Last updated: 7 June 2026

Who We Are

This website is operated by Louise Phillips

If you have any questions about this Privacy Policy or how your personal information is used, please contact us.

What Information We Collect

We may collect the following information when you use our website, complete a form, register for a course, or contact us:

• Name
• Email address
• Country of residence
• English level and learning objectives
• Information submitted through registration or contact forms
• Payment information processed through Stripe

We do not store your credit card details.

How We Use Your Information

We use your information to:

• Respond to enquiries
• Register you for courses, workshops, or discussion groups
• Send course information and joining instructions
• Process payments
• Provide customer support
• Improve our services
• Send occasional updates about new courses, events, or learning resources (if you have agreed to receive them)

Payment Processing

Payments are processed securely through Stripe. When making a payment, your information is handled according to Stripe's privacy practices.

Online Meetings

If you participate in Zoom or Microsoft Teams sessions, your name and email address may be visible to the organiser and other participants.

Sessions are not routinely recorded unless participants are informed in advance.

Data Storage

Your information may be stored securely using:

• Email services
• Google Forms and Google Sheets
• Stripe
• Zoom or Microsoft Teams
• Website hosting providers

We take reasonable steps to protect your personal information.

Sharing Information

We do not sell, rent, or trade your personal information to third parties.

Information may only be shared when necessary to provide services or comply with legal obligations.

Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Remove your information from our records
• Unsubscribe from marketing communications at any time

To make a request, please contact us using the email address above.

Cookies

This website may use cookies and analytics tools to improve user experience and understand website traffic.

You can control cookies through your browser settings.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

By using this website, you agree to the terms of this Privacy Policy.